Terms of Sale
Terms of Sale – Grans Villa (Bergen Smak AS)
Last updated: 04.02.2026
1. The Parties
The seller is Bergen Smak AS (online store/organizer: Grans Villa), org. no. 986 881 824 (“seller”). Address (point of sale/pickup location): Jahnebakken 6, 5007 Bergen. Contact email: janne@gransvilla.no.
The buyer is the person or business placing the order (“buyer”).
2. What is for sale
The online store primarily sells:
- Tickets/seats for our own events, concerts, courses, and other experiences/services Organized by Grans Villa/Bergen Smak AS.
We do not ship items by mail. If, in exceptional cases, the online store offers physical goods, these must pick up on site at Jahnebakken 6, 5007 Bergen.
3. Entering into a Contract
The agreement is binding once the buyer has placed an order and received an order confirmation (typically by email). The buyer is responsible for ensuring that the information in the order is correct (date/time, number of seats, contact information).
4. Prices
All prices are listed in NOK and include VAT where applicable. Any fees (e.g., ticket or administrative fees) will be displayed at checkout before payment is processed.
5. Payment
Payment is processed at checkout using the payment methods offered at any given time, including Vipps, debit/credit card, Apple Pay and Klarna. For card payments, the amount is reserved or charged in accordance with the card issuer and the selected payment method. For payments via Klarna, Klarna’s terms and conditions apply to the payment method selected by the buyer.
6. Delivery
Tickets/Seat Confirmations delivered electronically (e.g., email/order confirmation). The buyer is responsible for providing the correct email address and retaining the ticket/receipt. The seller may require the ticket/receipt to be presented at the entrance.
Physical tickets or merchandise are not sent by mail.
7. Pickup of physical goods (if applicable)
If the online store sells physical goods:
- Items must is retrieved on Jahnebakken 6, 5007 Bergen during the specified time period/business hours or by appointment.
- Unclaimed items may be canceled or refunded at the seller's discretion, possibly with a deduction for documented costs.
8. Right of Withdrawal
Consumers generally have a 14-day right of withdrawal for distance sales. However, the right of withdrawal does not apply when purchasing services related to recreational activities (such as events, concerts, or courses) when the agreement applies a specific date or a specific time period, see the Right of Withdrawal Act.
9. Cancellation, Changes, and Refunds (Strict Policy)
9.1 Buyer's Cancellation/Rebooking
Purchasing tickets/seats is binding. As a general rule, tickets/seats can cannot be canceled, changed, resold through us, or refunded, regardless of the reason (including illness, travel difficulties, weather, or other circumstances on the buyer's part), unless otherwise expressly stated for the event in question.
9.2 Changes Made by the Seller
The seller may make necessary changes to the program or content, including the replacement of minor elements, without this entitling the customer to a refund. In the event of significant changes (such as rescheduling to a different date), the seller may offer a rebooking, a gift certificate, or a refund.
9.3 Cancellation
In the event of cancellation by the seller, the ticket price (including mandatory fees) will normally be refunded. The refund does not cover the buyer’s own expenses, such as travel, lodging, or lost wages.
9.4 Force Majeure
The seller is not liable for failure to perform due to circumstances beyond the seller’s control (such as fire, strikes, natural disasters, or government orders). In such cases, the seller may offer a rebooking, a credit voucher, or a refund where practicable.
10. Returns
Returns do not apply to tickets/seats. For any physical items that must be picked up in person, returns are only permitted if this is expressly stated for the item in question. In such cases, returns must be arranged by email to janne@gransvilla.no, and any conditions (deadline, condition, documentation) must be stated on the product page.
11. Complaints and Complaint Handling
In the event of errors or omissions in the delivery (such as an incorrect ticket, an incorrect time specified, or technical problems with ticket delivery), the buyer must contact the seller as soon as possible at janne@gransvilla.no including the order number and description. The seller will attempt to correct the error without undue delay and consider a price reduction or refund where appropriate.
12. Personal Information
The seller processes personal information to complete the purchase (order processing, payment, access control, and customer service). Further information can be found in the seller's privacy policy on the website.
13. Disputes
The parties shall endeavor to resolve disputes amicably. Consumers may submit disputes to the relevant public complaint bodies in Norway (the Norwegian Consumer Council (Forbrukerrådet) or the Consumer Complaints Board (Forbrukerklageutvalget)) where applicable.